Refund policy
Thank you for your purchase. We hope you are satisfied with your order. If for any reason you are not completely satisfied, you may return the product to us. Find more information about our return policy below.
RETURNS
To qualify for a refund, you must return the product within 14 calendar days of purchase. The item must be in the same condition as received and must not be damaged.
If the return is caused by the consumer, the consumer is responsible for the shipping costs. The exact cost depends on the courier you select.
If the goods you received are damaged or incorrect due to our error, you do not need to bear the shipping costs.
RETURN PROCEDURE
To return an item, please contact customer service to obtain a return address. Once you receive the address, securely package the item in its original packaging and include your proof of purchase.
Returns may be free in some cases. When you return an item and the reason for return is not due to a fault of starburo.com, return shipping costs will be deducted from your refund.
REFUNDS
Once we receive your returned item and inspect its condition, we will process your refund or exchange. Please allow at least 14 days from receipt of the item for processing. Depending on your credit card provider, it may take 1 to 2 billing cycles for the refund to appear on your credit card statement. We will send you an email once your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Perishable goods
- Underwear
- Gift cards
- Personalized items
- Digital products
For defective or damaged products, you may contact us using the contact information below to arrange a refund or exchange.
QUESTIONS
If you have any questions regarding our return policy, please contact us via our Help Center.